Description
The MyISU Portal Platform provides the following services:
- Single Sign-On to ISU Applications through Microsoft Azure
- Role Based Access to Services and Applications
- MyISU Mobile Application
Standard Service Features
Report an issue or an error received while using the MyISU Portal, My Applications (My Apps), or Mobile App (Coming Soon):
- Issue with MyISU Experience Portal
- Incorrect Information is Displayed
- Cannot see an App or Card
- Issue with "My Applications" / "My Apps" Site
- Issue with Launching an App through My Apps
SLA: You can expect a reply about this incident within 4 business hours.
Scope/Constraints
- Access to many services within the Portal is based upon the user’s role at the university. For example, staff or faculty may not be provided access to the same applications as a student.
- As the MyISU Portal is completely browser based, problems may arise due to your specific browser configuration.
- OIT or any ISU department does not provide support for some applications. User Training and Assistance is often provided by the Vendor’s support services; often via “Help” within the application.