Description
Percipio (Skillsoft) is a leading global provider of high-quality, innovative, cloud-based learning and performance support resources. Enabling organizations to achieve competitive advantages through superior enterprise-wide knowledge and skills.
United Educators is an additional learning application utilized by the University for various training modules.
This service is used to report an issue with Sycamore eLearning, including any functional issues, account issues, or log in issues with either application. Sycamore eLearning is supported by the HR department.
Standard Service Features
This service is strictly for reporting issues with Percipio or United Educators.
SLA: For non-urgent issues you can expect a reply within 4 business hours. Stop Work/Urgent request you can expect a reply within 15 minutes.
Constraints/Scope
This service incident is only for ISU Departments:
- Departments utilizing the Percipio or UE websites.
Directions
You will need to provide the following required information:
- Employee Name
- University Username
- Issue type
- Description of the issue