Conference Rooms - Report an Issue

Description

Use this service to report issues with audio equipment, visual equipment and computer issues in a conference rooms and event spaces.

Standard Features

• Service Level Agreement (SLA):

  • Non-Urgent Issues: Expect a response within 4 business hours.

  • Urgent/Stop Work Requests: Expect a response within 15 minutes.

  • Resolution Time: Most incidents are resolved within 24 hours, pending room access.

Scope/Constraints

Resolution times may be extended for non-standard equipment or limited room accessibility.

Office hours:       Monday-Friday: 8:00am to 4:30pm

Directions

Provide the following information when making the request:

1. Building Name

2. Room Number

3. Type of Issue (e.g., computer, audio, video, control system, or other)

4. Detailed Description of the Issue

For immediate assistance, please contact the Educational Technologies group at 812.237.2910 option #3. See the Getting Help link for more information.