Unified Communications Audio/Video Device Information

Introduction

Microsoft Teams is a tool that enables unified communications.  Using Teams, users are able to send instant messages, interact with voicemail, make or receive phone calls, and check calendar appointments.  This allows for fluid communication workflows to reduce the amount of time that is spent handling communications.

The Enterprise Voice functionality within Teams is the technology that allows you to make and receive phone calls.  Using the Teams client, on your computer, along with a USB headset, or VoIP desk phone, users can make or receive phone calls using VoIP technology.  This also enables users to control their call forwarding, simultaneous ringing, and delegates.

With Teams, there is no distinction between single-line phones and multi-line phones.  Other features of the system are utilized the enable the multi-line functionality if it is needed.

Teams also allows users to hold online meetings that include full audio/video capabilities, including sharing of desktops, and presentations.

To utilize these features an appropriate device is needed.  ISU has adopted devices specified by Microsoft as being certified for Teams.

OIT is providing one device per traditional telephone replaced as part of the Teams telephone migration project.  Additional devices can be purchased separately.  Some devices may require approval.

Devices

Headsets

Headsets are used in connection with an ISU-owned computer and the Teams client.  Basic features of the client include:  making and receiving calls, transferring calls, checking voice mail, advanced call functionality including team-calling (call rolling), and IM and presence.  In order to interact with phone calls, your computer must be on and your device plugged in.

Desk Phones (Handsets)

Handsets are network connected devices that allow you to perform call functions such as making and receiving calls, forwarding calls, and checking voice mail.