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Microsoft Skype for Business (SfB) is a tool that enables unified communications.  Using SfB users are able to send instant messages, interact with voicemail, make or receive phone calls, and check calendar appointments.  This allows for fluid communication workflows to reduce the amount of time that is spent handling communications.

Our Contact Center environment includes multiple methods of accessing the client software. This article will focus on how to access and use each method remotely, if needed.

Our university phone system will allow you to transfer your campus telephone to another phone number either on or off campus. This article will assist you in completing this process.

This standard is in place to manage the work and cost associated with cabling and/or activating multiple network connections in a standard office space.

ISU's phone system allows for calls to placed to any phone number both inside and outside of the university.

This article will describe the process of dialing international phone numbers.

Skype for Business is a versatile communications platform.  As such, devices such as headsets or desk phones are utilized to allow users to communicate with telephone-like functionality.

Polycom VVX phones are one UC device being used to make Skype for Business phone calls. This guide will contain information about the phone interface itself.

View the process for getting support for Contact Center (Customer Interaction Center).

Our PureConnect Contact Center environment provides ways for department supervisors, other designated staff, to update informational messages and unplanned hour changes. This article will assist those with access in making these updates.

Scheduled reports allows for a CIC Supervisor to configure a report to run on a specified schedule and delivered via email.

View the process for getting support for Skype for Business or Voice Mail.

This article will describe audio/video devices to be used with ISU's unified communications system.

Support for normal office phones will be provided by OIT. Support for special phone lines will be provided by Telecommunications

If you would like a new network jack, phone jack, or cable TV jack installed or have an existing jack that is not active or not functioning, please contact Telecommunications.

Support for traditional telephone services is performed by Telecommunications. Requests for repair or installation of traditional telephone services can be requested directly from Telecommunications.