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Services or Offerings?
Directory Information - Update Request
  1. Services
  2. Website
Directory information, including location details, university telephone number, are provided to authenticated users through the Microsoft Office 365 platform.  This information can be accessed from the Office 365 portal, or from Sycamore Root.  By providing this information through Office 365, after users are authenticated, we are able to utilize a secure method to effectively allow users to search for contact information of other faculty and staff.
Contact Center - Call Campaign Request
  1. Services
  2. Conferencing, Collaboration, and Telephone
  3. Telephone Services
Request automated outbound campaign functions provided through our contact center platform.
Canvas - Report an Issue
  1. Services
  2. Academic Tools and Research Support
  3. Canvas
This service will allow users to report a general issue with Canvas.
Computer Inventory - Update Request
  1. Services
  2. Hardware, Software, and Printing
Submit requests to update our computer inventory database.
Perceptive Content - Department Onboarding Request
  1. Services
  2. Business Applications
This service is for requesting use of Perceptive Content (document imaging) by a department that is not already utilizing Perceptive Content.
Computer or Accessories Request
  1. Services
  2. Hardware, Software, and Printing
  3. Hardware Support, Repair, and Purchases
  4. Computer/Equipment Acquisition
This service is used by Faculty and Staff to request computers or related equipment.
SPSS / Minitab Academic Requests
  1. Services
  2. Hardware, Software, and Printing
  3. Software Support and Licensing
Use this service to request SPSS/Minitab for an entire class or a Faculty installation on a Mac.
Scan to Network Folder Access Request
  1. Services
  2. Hardware, Software, and Printing
  3. Printing and Scanning
Scan documents to a shared folder on the L drive.
Conference Room Audio/Video Training Request
  1. Services
  2. Classrooms and Labs
Request help on how to use audio/video equipment in a conference room or event space.
Enterprise Software – Purchase Requests
  1. Services
  2. Hardware, Software, and Printing
  3. Software Support and Licensing
Use this service to request the purchase of software that contains/retains student data (FERPA), credit card capabilities (PCI-DSS), medical data (HIPPA) or requires a contract to be signed. This includes software that is installed on-campus or off-campus (hosted).
Conference Rooms - Report an Issue
  1. Services
  2. Classrooms and Labs
Report issue(s) with audio visual and presentation technologies in conference rooms or event spaces.
Security - Report an Incident
  1. Services
  2. Security
Use this service to report any type of security issue with ISU owned devices or ISU faculty, student, or staff personal/private information.
Argos - New Account Request
  1. Services
  2. Accounts and Passwords
  3. Argos
Argos is a report writing tool used for building and deploying reports, creating files, and displaying dashboards using data that Indiana State University collects and maintains within numerous databases.
ISU Live System Consultation
  1. Services
  2. Graphic Design, Multimedia, and Video
  3. ISU Live
Service to request a consultation for acquiring a new ISU Live system.
Event: Audio/Video Equipment or Laptop Cart Checkout Request
  1. Services
  2. Classrooms and Labs
Use this service to request small portable sound or projector systems or a portable laptop cart for ISU sponsored events.