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How to Clear Your Cache and Cookies on Your Device(s)

  1. Knowledge Base
  2. Hardware, Software, Printing
  3. Software Support and Licensing
://support.mozilla.org/en-US/kb/how-clear-firefox-cache.  Microsoft Edge Open Microsoft Edge. Click on the menu or the three dots in the top right-hand corner. Select “History”. Select

Academic Software for ISU Students

  1. Knowledge Base
  2. Email, Calendaring, File Storage and Additional Productivity Tools
  3. Office 365/ Office Suite
help clarifying allowed uses of software. Applications:   Office365 Publisher: Microsoft       Eligibility: Currently Enrolled ISU Students, Faculty and Staff Currently enrolled students

Multifactor Authentication - Report an Issue

  1. Services
  2. Security
Description Microsoft Office 365 uses Multi-Factor Authentication (MFA) as a security enhancement that requires a second form of verification when logging into Office 365 resources.   Multi-factor

How to Activate Your University User Account

  1. Knowledge Base
  2. Accounts and Passwords
steps. Estimated Time to Complete Allow yourself 10 - 15 minutes to complete the account activation process. Step 1 Install Microsoft Authenticator On Your Phone ISU requires your

Office 365 Token Authentication

  1. Knowledge Base
  2. Email, Calendaring, File Storage and Additional Productivity Tools
not work.   For example, when a person is traveling and does not have cellular connectivity nor a smartphone with the Microsoft Authenticator application installed but does have access to a

MyISU Portal FAQ

  1. Knowledge Base
  2. Business Applications
using standard Microsoft University Credentials, just like your Outlook Email (university email account and university password).  When a person signs into the portal, their identity is verified

Email - Report an Issue

  1. Services
  2. Email, Calendaring and File Storage
Description Microsoft Office 365 provides email and calendaring services to faculty, staff, and students. For issues with Office 365 Applications (OneDrive, OneNote, ...) submit a Office 365

Office 365 FAQ

  1. Knowledge Base
  2. Email, Calendaring, File Storage and Additional Productivity Tools
  3. Office 365/ Office Suite
microsoft ... such as Teams and Yammer that are completely new to our environment. Will my Microsoft applications (e.g. Word, Excel, Powerpoint) run in the cloud now? Not in most cases.  In most cases you will

Slate

  1. Services
  2. Business Applications
Student Orientation can be found here. Records are created via imports, requests for information, or applications. Slate2, managed by OIT-CRM Team, focuses on admits through graduation. Slate2 is used

Creating Project Issues and Risks

  1. Knowledge Base
  2. IT Professional Services
  3. Project Management
  4. Using Project Components
teamdynamix ... Introduction Identifying issues and risk is a way to ensure quality in the project. All project team members are encouraged to use this tool to communicate issues and risks with the team

How to Setup and Edit Office 365 Multi-Factor Authentication (MFA)

  1. Knowledge Base
  2. Email, Calendaring, File Storage and Additional Productivity Tools
microsoft ... -factor authentication will require you to authenticate your identity using an additional method. Special Concepts Office 365 MFA Verification Methods Microsoft has a set of defined methods you

Other Business Applications

  1. Services
  2. Business Applications
Applications are defined below.  Your ticket will be routed to the appropriate OIT Team based on the information provided in the request form, so please fill out as much information as you can

Office 365 Applications Support Information

  1. Knowledge Base
  2. Email, Calendaring, File Storage and Additional Productivity Tools
  3. Office 365/ Office Suite
complex functionality, and people may have questions about how best to set up and use them.  Teams is a good example of a more complex application. OIT has evaluated the Office 365 applications

How to Add a Printer to a MacOS device

  1. Knowledge Base
  2. Hardware, Software, Printing
” Field Where it says “Use”, Select the Name of the Printer Click “Add” Restart the Machine How to Add a Print Code on MacOS Ventura: Open “Microsoft Word” Click “File” at the top of

Sycamore Technology Award Laptop Support

  1. Knowledge Base
  2. Hardware, Software, Printing
  3. Hardware
-standard software (e.g. Microsoft Office) running on the laptop. Install a new image (Windows, Office, antivirus, etc.) The Technology Support Center will not: Perform hardware repairs