How to Clear Your Cache and Cookies on Your Device(s)

Introduction

The following will provide some guidance on how to clear your cache in various browsers. This can be useful in troubleshooting issues with websites and programs running through your browser.

Steps for Windows

Mozilla Firefox

1. Open Mozilla Firefox.
2. Click the menu or the three horizontal lines in the top right-hand corner of your screen. 
3. Click "History".
4. Click “Clear Recent History". 
5. Make sure all the top boxes are checked and set the time range to clear to "everything"
6. Select “Clear now”.
7. If still experiencing issues clearing the data please see: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache. 

Microsoft Edge

1. Open Microsoft Edge.
2. Click on the menu or the three dots in the top right-hand corner.
3. Select “History”.
4. Select the trash can at the top of the History pop-up window.
5. Make sure that at least the first four boxes are checked and set the time range to "All Time"
6. If still experiencing issues clearing the data please see: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09. 

Google Chrome

1. Open Google Chrome.
2. Click the menu or the three vertical dots in the top right corner of the screen.
3. Select “More tools” and then select “Clear browsing data”.
4. A new tab will appear with a box that will request a time range. If you want to delete everything, select “All time”.
5. Tick the boxes labeled “Browsing history”, “Cookies and other site data”, and “Cached images and files”.
6. Select “Clear data”.
7. If still experiencing issues clearing the data please see: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop.

Steps for Mac

Safari

1. Open Safari.
2. Click “History”
3. Click “Clear history” and then select the pop-up menu.
4. Make sure that you select "All time" for  browsing history to be cleared.
5. If still experiencing issues clearing the data please see: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac.

Steps for iOS Devices

Safari

1. Open Settings.
2. Scroll down and click on “Safari”.
3. Scroll down and click on the blue highlighted “Clear history and website data”.
4. It will ask you to confirm. Click the red highlighted “Clear history and data”.
5. Scroll to the “Privacy and security” section.
6. Select “Block all cookies”.

Steps for Android Devices

Chrome

1. Open Chrome.
2. Click the menu or three vertical dots at the top right-hand corner.
3. Click “History”.
4. Click “Clear browsing history”.
5. Select a time range at the top of the new window.
   1. Select “All time” to delete everything.
6. Check the boxes next to “Cookies and site data” and “Cached images and files”.
7. Click “Clear data”.​​

Conclusion

Web browsers update quite often and it is possible that these steps may become out of date or may not apply to your browser of choice. If you find this to be the case, we recommend visiting the official support site for your browser to get the latest step-by-step instructions.