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Students, Faculty, and Staff with software related issues with a Windows or Mac OS. ... Standard Features Based on the information provided in the request form, OIT will route the issue to the appropriate personnel and troubleshooting team. Specifically, you can report issues with the...

This article shows the steps for activating the University Account that will provide access to ISU computer-based resources. ... Step 1 Install Microsoft Authenticator On Your Phone ISU requires your account to have two-factor authentication for security. The process will be easier if you already have the Microsoft...

Frequently asked questions and other information related to the use and maintenance of Sycamore Root Intranet sites. ... Department Team Sites can have custom colors if necessary, but adherence to ISU color and branding is strongly encouraged. Options for learning how to edit Sycamore Root sites are outlined on the...

Use this service to report an issue with specific Enterprise Business applications. ... Based on the information provided in the request form, OIT will route the issue to the appropriate personnel and troubleshooting team. Use Software - Report an Issue, to report issues with Desktop...

Use the "Report Message" feature in Outlook to report suspicious emails. ... Prevention: Timely reporting can help our cybersecurity team to block and mitigate the spread of phishing emails, reducing the risk of further attacks. Steps to Report Phishing or Spam Reporting...

Directory information, including location details, university telephone number, are provided to authenticated users through the Microsoft Office 365 platform. This information can be accessed from... ... Description Directory information, including location details, university telephone number, are provided to authenticated users through the Microsoft Office 365 platform. After receiving your...

The Technology Support Center provides basic hardware support for laptops awarded to students under the Sycamore Technology Award program. ... Exceptions: Batteries and chargers are only covered for the first year Software Support: We provide assistance for basic ISU-standard software, such as Microsoft Office, running on your laptop. Our...

This article will assist you with understanding what Remote Help is and how to access it. ... On the first time that you access the website it will ask you to allow cookies on the Microsoft and related websites. Click Allow each time it asks. This step enables the support team to...

Following these instructions you should be fully connected to the VPN appliance. ... Your account must be set up to use the Microsoft Office 365 Multi-Factor Authentication (MFA). Click/select "OK" the window will disappear and you should immediately receive a notification from...

Microsoft Office and the Respondus LockDown Browser will be installed automatically. Rules for Hardship Loaners Term of the Loan Most loan terms will be until the end of the current semester. Loan...

Indiana State University emphasizes the shared responsibility of its campus community in maintaining digital security by being vigilant against social engineering tactics such as phishing,... ... moment to pause and verify before taking any action How You Can Stay Cyber Safe Risk mitigation is about making smart choices and forming good habits: Use multifactor authentication (Microsoft Use...

This service is intended to be used for any Business Application that does NOT already have a dedicated Service page defined. (e.g. Slate, Banner, etc.) ... Your ticket will be routed to the appropriate OIT Team based on the information provided in the request form, so please fill out as much information as you can. Use the Software - Report an Issue,...

This article provides instructions to students on how to access the Minitab virtual app and/or install the client on Windows devices. ... Steps Accessing the Minitab Virtual App via Web Browser Open a Google Chrome, Safari or Microsoft Edge browser (Other browsers are not supported). Agree to the terms and click Accept. Next click on...

These standards and best practice guidelines ensure a consistent and unified user experience for visitors to our website. These standards are intended to assist members of the Indiana State... ... The Sycamore Root is an authenticated content (requires login) intranet made up of several products, mostly in the Microsoft environment, including SharePoint, Teams, L: Drive and other related...