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- Knowledge Base
- Security
Information regarding Microsoft's semi-annual update schedule.
- Knowledge Base
- IT Professional Services
- Project Management
- Planning and Tasks
This article will show how to update percent complete on a project task using My Work.
- Knowledge Base
- Business Applications
- TeamDynamix
- Asset Management
Steps on how to update computer assets
- Knowledge Base
- Business Applications
- Banner
Individuals associated with the University have the ability to add or remove a Chosen name in Self-Service. This article provides instructions and concerns.
- Knowledge Base
- Business Applications
- TeamDynamix
- Asset Management
Steps for adding a student employee to a computer asset in TDX.
- Knowledge Base
- Get Connected
This is the updated Secure Client Formally Anyconnect Secure Client instructions for connecting to the VPN.
- Knowledge Base
- Get Connected
This article addresses the issue with Google Pixel phones that are updated to android 11 and will not connect to wireless. This articles goes through the steps on how to get connected.
- Knowledge Base
- IT Professional Services
These standards and best practice guidelines ensure a consistent and unified user experience for visitors to our website. These standards are intended to assist members of the Indiana State University community involved with creating, updating, reviewing, and posting any publicly shared Indiana State University electronic information. This document is supplemental to University Policies in Section.
- Knowledge Base
- Conferencing, Collaboration, and Telephone
Our contact center platform provides us a way of playing an information greeting to callers prior to the main department greeting being played. This information greeting is a way to provide timely information to callers that may solve their problem before entering the queue.
The process below provides a description of how to update the greeting.
- Knowledge Base
- Security
ISU employees must follow security-related best practices. Such practices are common across many different computer environments, and apply on personal computers as well as ISU computers.
- Knowledge Base
- Security
This article provides information on preventing, identifying, and/or responding to a malware attack.
- Knowledge Base
- Security
Microsoft Intune keeps managed devices secure and up to date while securing ISU’S’s data. Data protection includes event monitoring of sensitive ISU data on and securing workstations and devices from attackers and other compromised systems.
Intune supports managed devices that run Android, iOS/iPad, MacOS, and Windows 10/11.
- Knowledge Base
- IT Professional Services
- Project Management
- Planning and Tasks
How-To guide for converting a ticket to a task on a project plan.
- Knowledge Base
- Accounts and Passwords
This article will provide educational and business affiliate sponsors information about managing the affiliate accounts end date using the Employee Self-Service badge in the MyISU Portal.
- Knowledge Base
- Hardware, Software, Printing
- Hardware
This article is to be used to clarify the procedure on what the Department is supposed to do with the computer equipment when a Faculty or Staff employee separate from the University.