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Security Awareness: Viruses and Malware

business related purposes - Office 365 has ransomware protection inherent to its use of OneDrive, Teams, and Sharepoint. All staff and faculty are protected by Windows Defender for Enterprise. This security software is the best approach to protection from inadvertently downloading malicious software.

How To Get Support for Contact Center

when a technician acknowledges your request. If you are unable to enter your service request, using the steps above, contact the TSC at 812-237-2910. Conclusion Using the steps above, you will be able to access the TeamDynamix system and enter a support request for Contact Center.

Evisions Application Launcher

submitting a ticket from TeamDynamix at https://indstate.teamdynamix.com/TDClient/1851/Portal/Requests/ServiceDet?ID=20766&SIDs=10738.   Additional Resources If more information about EAL is

How To Send a Campus-Wide Email

be on and logged in before the message will be sent.  Conclusion These instructions should help you send messages to large campus groups. Additional Resources For additional instructions on using a shared mailbox: Open and use a shared mailbox in Outlook on the web (microsoft.com)

Indiana State University Web Content Standards

content (requires login) intranet made up of several products, mostly in the Microsoft environment, including SharePoint, Teams, L: Drive and other related resources. The standards for use of Sycamore Root

How To Update Chosen Name

email address. Systems will take some time to synchronize.  You may need to unlink and re-link OneDrive.  At this time, employees who log into the ISU listserv and/or TeamDynamix will need their

How to Create a Scheduled Ticket

This article describes how technicians can create a ticket template and scheduled ticket in a TeamDynamix ticketing application. ... teamdynamix ... . NOTE: Only the owner of a ticket template or scheduled ticket can make edits to these items. By default, the owner will be the person who created the items unless a request is made to a TeamDynamix

Computer Inventory - Update Request

within TeamDynamix.  This inventory is regularly updated with the user's details such as name, department, and primary use upon issuance of the device. By accepting a machine, users acknowledge their

ArcGIS Pro Installation for Students

Introduction ArcGIS Pro is a desktop geographic information system (GIS) software application designed for creating, analyzing, visualizing, and sharing geographic data and maps. It is developed by

Workflow and Process for Purchasing Enterprise Software

To request a software acquisition or purchase, select the Service titled “Software – Purchase Requests” in the TeamDynamix Service Catalog (listed under the sections “Hardware, Software, and Printing|Software Support and Licensing”). ... the TeamDynamix Service Catalog (listed under the sections Hardware, Software, and Printing|Software Support and Licensing”).  For any enterprise software application, whether it is hosted on or

Adobe Acrobat Pro, Adobe Creative Cloud Suite or Adobe Sign

microsoft ... Description At Indiana State University, there are several Adobe software packages available to Faculty and Staff for work purposes.  Below is a brief description of each to help you decide which

Knowledge Base Article Standards

This article will provide the standards that should be applied when creating a knowledge base article in TeamDynamix. The target audience is students and staff that will be writing, reviewing, approving and publishing knowledge base articles. ... teamdynamix ...    This article will provide a resolution to the issue, [statement of issue from the target audience perspective] Example TeamDynamix - You Do Not Have Permission To Access

How to Approve Project Resource Requests

This article describes how Resource Pool Managers are able to manage their assigned staff Project efforts by approving, rejecting, or withdrawing a Project Resource Request generated by a TeamDynamix Project, Project Manager. ... teamdynamix ... Introduction In order to optimize and better plan staff resources, OIT has instituted a Resource/Capacity Management process. This involves creating projects where the Project Manager requests