Description
Hyland Forms are utilized by campus offices to intake information and provide an electronic workflow of the request. Examples are the Budget Transfer form for the Controller’s Office and the CPOS Override form. These forms go through an approval process before ultimately being processed by the responsible office.
Standard Services and Features
This Incident Report is strictly for reporting issues with Hyland Forms.
If you need to request a new form and process, or modify an existing one, please use the following service:
https://indstate.teamdynamix.com/TDClient/1851/Portal/Requests/Service/33532/Hyland-Form-Create-Modify-Request
SLA: You can expect a reply within 4 business hours. In most cases, the issue should be resolved within 5 business days.
Constraints/Scope
- Only staff from departments currently utilizing Hyland forms may make these requests
- Departments that want to begin utilizing Hyland forms should contact Julie Cuffle and Carol Wiemuth for initial discussions.
- New forms that are significantly different from current forms will require an extended SLA, and may be required to be a project if the work effort is determined to be large.
- Due to constrained OIT resources, these requests may be put on hold for a period of time.
Directions
The following information will need to be provided:
- The name of the form being used
- A description of the issue
- Any screenshots of the error, including the URL in the browser address field