Product Support Page (UC4-Broadcom-CA Technologies)

UC4 Automic schedule Banner Staff Product-Support

ISU Support

OIT Support	OIT-CPRgroup (Stacey Bocard X3663, Yihua Bai X2678 , Casey Burk X8778)
Support Websites	https://www.broadcom.com
Community Websites	https://www.broadcom.com Select "Community"
Product Documentation	http://docs.automic.com
Email Distribution List	adam.gaunt@indstate.edu, lori.holycross@indstate.edu, pam.corbin@indstate.edu, charlene.schivers@indstate.edu, christopher.allen@indstate.edu, jerri.gorham@indstate.edu, laura.davis@indstate.edu, jerami.wheeler@indstate.edu; ISU-UC4-L@LISTSERV.INDSTATE.EDU
Major Areas Supported	Office of Admissions Office of Registration and Records Financial Aid Controller’s Office

Vendor Support

Vendor Corporate Website / Headquarters	Broadcom 1320 Ridder Park Drive San Jose California 95131
Vendor Representative 3rd Party Vendor Representatives	Sheila Miller Broadcom Sr. Account Manager David Schitter AutomWorx - Sr. Account Manager
Support Phone Number	AutomWorx: (303) 350-7386
Support Website	https://automic.force.com/support/LoginPage ISU Support will Go through David Schitter: (contract basis) david.schitter@automworx.com

Additional Information

Software / Version: (as of 11/01/2023)

Applications manager V9.4.1
2 - Environments (UC4Prod and UC4Test)

Hardware: Servers – On Premise:

UC4Prod and UC4Test - 2 - Services, run on separate servers/VM
Oracle (Banner) 19c / Oracle (Broadcom db) 12c - 64 bit production

Availability:

This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events. If maintenance is required outside of these hours, it will be announced.

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