Product Support Page (UC4-Broadcom-CA Technologies)

ISU Support

 

OIT Support OIT-CPRgroup (Stacey Bocard X3663, Yihua Bai X2678 , Casey Burk X8778)

Support Websites

https://www.broadcom.com

Community Websites

https://www.broadcom.com      Select "Community"
Product Documentation http://docs.automic.com

Email Distribution List

adam.gaunt@indstate.edu, lori.holycross@indstate.edu, pam.corbin@indstate.edu, charlene.schivers@indstate.edu, christopher.allen@indstate.edu, jerri.gorham@indstate.edu, laura.davis@indstate.edu, jerami.wheeler@indstate.edu; ISU-UC4-L@LISTSERV.INDSTATE.EDU
Major Areas Supported

Office of Admissions

Office of Registration and Records

Financial Aid

Controller’s Office

 

Vendor Support

 

Vendor Corporate Website / Headquarters

Broadcom

1320 Ridder Park Drive

San Jose California 95131 

Vendor Representative 

 

3rd Party Vendor Representatives

Sheila Miller 
Broadcom Sr. Account Manager

David Schitter
AutomWorx  -  Sr. Account Manager

Support Phone Number

AutomWorx:  (303) 350-7386

Support Website

https://automic.force.com/support/LoginPage

ISU Support will Go through David Schitter:  (contract basis) 

david.schitter@automworx.com

Additional Information

Software / Version: (as of 11/01/2023)

  • Applications manager V9.4.1
  • 2 - Environments  (UC4Prod and UC4Test)

Hardware:  Servers – On Premise:

  • UC4Prod and UC4Test  - 2 - Services, run on separate servers/VM
  • Oracle (Banner) 19c / Oracle (Broadcom db) 12c  -    64 bit production

Availability:

This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events.  If maintenance is required outside of these hours, it will be announced.

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