Product Support Page (UC4-Broadcom-CA Technologies)

Summary

The Automic/UC4 Job Scheduler is an Applications Manager software package that automates processes and task scheduling for distributed environments. It is used to automate enterprise job scheduling and integrate applications, primarily related to the Banner PROD database. Clients are able to view their jobs progress and results via a web-based interface.

Body

ISU Support

 

OIT Support OIT-CPRgroup (Stacey Bocard X3663, Yihua Bai X2678 , Casey Burk X8778)

Support Websites

https://www.broadcom.com

Community Websites

https://www.broadcom.com      Select "Community"

Product Documentation http://docs.automic.com

Email Distribution List

adam.gaunt@indstate.edu, lori.holycross@indstate.edu, pam.corbin@indstate.edu, charlene.schivers@indstate.edu, christopher.allen@indstate.edu, jerri.gorham@indstate.edu, laura.davis@indstate.edu, jerami.wheeler@indstate.edu; ISU-UC4-L@LISTSERV.INDSTATE.EDU

Major Areas Supported

Office of Admissions

Office of Registration and Records

Financial Aid

Controller’s Office

 

Vendor Support

 

Vendor Corporate Website / Headquarters

Broadcom

1320 Ridder Park Drive

San Jose California 95131 

Vendor Representative 

 

3rd Party Vendor Representatives

Sheila Miller 
Broadcom Sr. Account Manager

David Schitter
AutomWorx  -  Sr. Account Manager

Support Phone Number

AutomWorx:  (303) 350-7386

Support Website

https://automic.force.com/support/LoginPage

ISU Support will Go through David Schitter:  (contract basis) 

david.schitter@automworx.com

Additional Information

Software / Version: (as of 11/01/2023)

  • Applications manager V9.4.1
  • 2 - Environments  (UC4Prod and UC4Test)

Hardware:  Servers – On Premise:

  • UC4Prod and UC4Test  - 2 - Services, run on separate servers/VM
  • Oracle (Banner) 19c / Oracle (Broadcom db) 12c  -    64 bit production

Availability:

This service is available 24/7, excluding planned outages, normal maintenance windows, and unavoidable events.  If maintenance is required outside of these hours, it will be announced.

Details

Details

Article ID: 59952
Created
Thu 8/9/18 9:55 AM
Modified
Tue 6/11/24 1:50 PM