Introduction
Remote Help through a web app offers a convenient way to resolve technical issues on macOS versions. This method ensures secure access to support resources.
Compatibility:
Here are the macOS versions compatible with Remote Help:
- Big Sur (Web app only)
- Monterey
- Ventura,
- Sonoma
Using Remote Help on Mac OS
Access the Web App:
Open your preferred web browser (Safari, Chrome, Firefox, etc.) on your macOS device.
Navigate to aka.ms/rh.
On the first time that you access the website it will ask you to allow cookies on the Microsoft and related websites. Click Allow each time it asks.
Login with your ISU Account
Verify you are signed into your ISU account using your office 365 credentials.
There may be a privacy statement come up, just click OK to accept it.
Login or Access Code:
Enter an access code provided by the OIT staff to start the remote assistance session.
Initiate Remote Assistance
Look for an option to "Start Remote Session" or similar within the web app interface.
Follow the prompts to grant permissions for the web app to access your device remotely.
Grant Permissions:
Allow necessary permissions for screen sharing and remote control as requested by the web app.
This step enables the support team to effectively diagnose and resolve issues.
End the Session:
Once the support session is complete and you confirm that the issue is resolved, terminate the remote session within the web app interface.
Ensure that remote access to your device is promptly closed for security and privacy reasons.
Conclusion
By following these steps, you should now be able to use and access Remote Help. If you have questions or need additional assistance, feel free to reach out to our IT Help Desk.