Device Requiring Network Registration Every Time it is Connected

Issue

• Device requiring registration every day or each time you come back after leaving the network. 

Environment/ Application

•  Android 10 and Apple iOS 14 or later devices
• Connecting to ISU networks

Cause

• Many devices now use MAC Randomization for each wireless network (SSID). This feature is enabled by default, but can be disabled for specific WiFi networks.
• Random MAC Addresses can be identified if it has the second character in a MAC address, if it is a 2, 6, A, or E. For example the following are the patterns of RANDOM MAC addresses.
  • *2-**-**-**-**-**
  • *6-**-**-**-**-**
  • *A-**-**-**-**-**
  • *E-**-**-**-**-** 
• Generally speaking most devices when connected to a wireless network will hold the same RANDOM MAC address for as long as the definition exists on the device. However, if you tell the device to FORGET the network or the wireless configuration gets deleted. It will recreate a new RANDOM MAC address for that definition.
• To see what your RANDOM MAC address is varies by device. 

Resolution

Disable the MAC Randomization feature for the ISU networks by following the steps below for your device. 

Disable Randomization on Android

1. Open Settings app
2. Select Network and Internet
3. Select WiFi
4. Tap the gear symbol next to the ISU-OPEN wifi connection
5. Select Advanced
6. Select Privacy
7. Select Use device MAC

Disable Private Address Apple iOS 14 or higher

1. Open Settings
2. Tap Wi-Fi
3. Tap the information button next to ISU-OPEN
4. Tap Private Address to turn if off

Disable Private Address Apple watch

1. Open Settings
2. Tap Wi-Fi
3. Tap ISU-OPEN network
4. Tap the ellipses (three dots)
5. Tap Private Address to turn if off

Disable Private Address Windows 10

1. Select the Start button in the bottom left corner of the screen
2. Select the gear icon to go to Settings
3. Select Network and Internet
4. Select Wifi
5. Set Use random hardware addresses to Off

Contact the Technology Support Center at 812-237-2910 if you need further assistance.