Description
As part of the OIT Strategic Plan initiatives, OIT has implemented a tool to support Information Technology Service Management (ITSM) best practices, which are the set of process that align enterprise IT services with business needs, with the primary focus on the delivery the best possible service to our customers. TeamDynamix is the tool that allows OIT to provide the IT resources and quality services in a timely manner.
See the Knowledge Base Article "TeamDynamix Vocabulary" for a list of frequently used terms.
Standard Features
When OIT receives a TeamDynamix Incident or an improvement suggestion OIT will submit a Change Request, and the incident/improvement will go through our normal Change Management procedures. OIT will notify you of the resolution of the incident or suggestion as part of the Change Management process.
If you have a suggestion or are requesting a change please complete the TeamDynamix Change Request (click Team Dynamix - Request a Change)
SLA: For non-urgent issues you can expect a reply within 4 business hours.
Scope/Constraints
OIT can address TeamDynamix issues and how OIT fulfills a Service Request or Incident; however, OIT is unable to provide support for non-OIT Directorate/Unit internal business processes.
Directions
If you have discovered an issue with the way TeamDynamix is operating, you have a question about TeamDynamix, or if you have a suggest please complete and submit the request information.