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TeamDynamix - Report an Issue

Description

As part of the OIT Strategic Plan initiatives, OIT has implemented a tool to support Information Technology Service Management (ITSM) best practices, which are the set of process that align enterprise IT services with business needs, with the primary focus on the delivery the best possible service to our customers.  Team Dynamix is the tool that allows OIT to provide the IT resources and quality services in a timely manner.

See the Knowledge Base Article "Team Dynamix Vocabulary" for a list of frequently used terms.

Standard Features

When OIT receives a Team Dynamix Incident or an improvement suggestion OIT will submit a Change Request, and the incident/improvement will go through our normal Change Management procedures.  OIT will notify you of the resolution of the incident or suggestion as part of the Change Management process.

If you have a question concerning Team Dynamix, please select the "Questions" tab on the Navigation Menu (click Ask a Question)

If you have a suggestion or are requesting a change please complete the Team Dynamix Change Request (click Team Dynamix - Request a Change)

SLA:  For non-urgent issues you can expect resolution within 5 business day. Stop Work/Urgent request you can expect a reply within 15 minutes.  

Scope/Constraints

OIT can address Team Dynamix issues and how OIT fulfills a Service Request or Incident; however, OIT is unable to provide support for non-OIT Directorate/Unit internal business processes.

Directions

If you have discovered an issue with the way Team Dynamix is operating, you have a question about Team Dynamix, or if you have a suggest please complete and submit the request information.