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Services or Offerings?
Request to have student, instructor, or teaching assistants enrolled or unenrolled from a Blackboard course site.

Blackboard accounts may be requested for individuals without a University ID.

Request to have new software integrated into the Blackboard Learn environment.

This service will allow users to report a general issue with Blackboard.

Request an early deletion for a course in Blackboard.

Request a report on a student’s activity with a Blackboard course.

Request a new Blackboard course site for development use. Development sites are for developing content only, no students will be enrolled in this site.

Request multiple course enrollments be merged into a single course site in Blackboard. Note: Course merge request must be submitted prior to the start of classes.

Collaborate offers two interfaces, Classic and Ultra. Courses are set to the Ultra interface by default, but instructors may request their course to be converted to Classic.

Request that specific courses that are eligible for deletion (18 months old) under OIT retention policy not be deleted.

Request training on any of the University supported Instructional Tools: Blackboard, Canvas, Qwickly, Respondus LockDown Browser, SafeAssign, Turning Point, TurnItIn, and YuJa.

More than 130 servers in the IT environment are Linux-based. These systems host Blackboard, Banner, ISU websites, and help support the research and development communities in the University. Any technical inquiries about existing systems, consultation for new systems, or requests for Linux system administration are initiated by this service. This service includes administration for enterprise Linux systems and may not be requested for desktop or personal operating systems.

Use this service to report an issue with desktop application, such as Microsoft Office applications, or other types of productivity software such as Adobe application, Visio, Project, or Web Browsers.

Use this service to report an issue with specific Enterprise Business applications. If you need access to a Business application or a reset of an application password, please go to the "Accounts and Passwords" services.

Modifications to an existing account, such as the e-mail address associated with the account, group memberships, user roles, and account ownership.