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Retiree and alumni email accounts are deleted once annually if a retiree has not logged in to the account for one year. The process is run in December, looking at activity from December 15 of the previous year to December 16 of the current year. If an account is deleted, it can be recovered for 30 days with mail in it; if it is requested to be recovered after 30 days from deletion, a new (empty) account will be created.

ISU provides some technology services to retirees, but important changes take place at the retirement date which may require action.