Banner Session Issue

Tags Banner

Issue

OIT is aware of a recurring issue with Banner being unable to load for several web browsers. When the error occurs, the resultant page will have a white background with a plain-text error message in the top-left corner. In order to correct this issue, users must clear their browser cache; users may find instructions on how to do so here. If clearing the browser cache does not enable the page to load, then additional changes may be required based on which web browser is being used.

Environment/Application

  • Banner
  • Self-Service

Cause

  • Cached Data
  • Incorrect Security Permissions
  • Misconfigured Cookie Settings

Resolution

For Edge:
  1. Navigate to the Settings menu > Cookies and site permissions.
  2. Select "Manage and delete cookies and site data."
  3. Have "Allow sites to save and read cookie data (recommended)" toggled on and "Block third-party cookies" toggled off.
  4. Test Banner. Make sure to perform a hard refresh. (Ctrl + F5)
For Firefox:
  1. Navigate to the Settings menu > Privacy and security.
  2. Look for the selection of security levels (Standard, Strict, Custom). Select Custom.
  3. Change the Cookie settings to only block "Cross-site Tracking Cookies."
  4. Navigate down to Cookies and Site Data. Select Clear Data.
  5. Set the Time range to clear to "Everything". Select all options and click "Clear Now."
  6. Test Banner. Make sure to perform a hard refresh. (Ctrl + F5)
For Google Chrome:
  1. Navigate to the Settings menu > Privacy and security.
  2. Navigate to the Privacy and security Sub-menu > Third-party cookies.
  3. For Default Behavior, Select "Allow third-party cookies."
  4. Navigate to the Privacy and security Sub-menu > Delete browsing data.
  5. Select Advanced.
  6. Adjust the Dropdown to "All Time" and Select each check box within the window.
  7. Select Delete data.
  8. Test Banner. Make sure to perform a hard refresh. (Ctrl + F5)
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