Smartphone FAQ

Q1. What support does OIT provide for smartphones?

 OIT provides information about the email system that is needed to configure a smartphone to access the ISU email system, which can be found in question two below. Because of the large number of smartphone models and carriers, each one working just a bit differently, OIT will assist on a best effort basis.

Q2. What information will I need to configure my phone to access the ISU Exchange or Office 365 email system?

The easiest way of configuring your phone to receive ISU email is to download the Outlook App in the Google Play Store on Android or in the App Store on the iPhone.  

Once you have it downloaded then you enter your email address and log in.  After login, your emails should download within a few moments.

If you prefer to use the native email app for your phone: (either "gmail" for Android or "mail" for Apple) see below


Go to settings, then :"Accounts"

Click on "Add Account"  Select "Exchange" for the account type.

Put in your email address.  it will then take you to the ISU sign-in page.  Log in with your email address and password.  If that doesn't work then put in your username and password.  If you are off campus it may ask to verify you via your primary Multifactor Authentication device.  

It will then say it's added.  To access that mailbox you'll need to go to "Gmail" and then click on the circle in the upper right hand corner and select your university email.  Your emails should download in a few moments after selecting.


Go to settings then "Accounts and Passwords"

Click on "add account"

Click on Exchange.  Then "sign in" in the pop-up box.

It will ask you for credentials.  put in your email address and password.  if that doesn't work then put in your username and password.  If you are off campus then it may ask to verify via your primary Multifactor Authentication device. 

After that it'll ask you what to sync (calendar, contacts, etc..) choose what your preference is and click on "save"  it will then add the account

To access the account go to the "Mail" app and click on inboxes.  Then select your university email.  it will then download your emails within a few moments.

Q3. If I change my password on the MyISU Portal does it automatically sync to my smartphone?

 No, your ISU passwords will not automatically sync when you change your MyISU Portal password – it is the users responsibility to manually change the password on your smartphone. These passwords do not automatically sync so anytime you change your MyISU Portal password you will need to manually change the password on your smartphone, which includes email and wireless access passwords.

Q4. What do I do if I changed my MyISU Portal password from my smartphone and now I am having login issues? 

 Contact the Technology Support Center (812-237-2910) to have your account reset. You should never try to reset your Portal password from your phone as it will cause login issues.

Q5. What if my phone stops synching email from my ISU email account?

 If you changed your MyISU Portal password lately you will need to change the password in your email application to match it. (see Q3).

If you are receiving emails on your computer but not your phone after changing your ISU password then the easiest way to resolve it is to remove and re-add your email account to your smartphone.  Note: you will not have any loss of emails when removing your email account from your smartphone. (see Q2)

If you are having issues with removing and re-adding your ISU email account on your smart phone please call us at 812-237-2910 for assistance.

Q6. Will I be charged for using email on my smartphone?

 You should work with your service provider to determine if your data plan covers receiving email on your smartphone.

Q7. Should I put a password on my smartphone?

 Yes, a password is strongly recommended - University policy requires employees to protect private sensitive or confidential data. Failure to properly protect access to your ISU email from your smartphone could expose confidential information and result in personal legal liability.

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Article ID: 49243
Tue 2/27/18 4:27 PM
Tue 7/9/24 2:55 PM

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