Tickets vs Projects


Sometimes, it may be hard to decide on whether a particular effort should be documented as a ticket or a project. The following will offer some guidance on choosing between the two.


A ticket is generally standardized work that we handle within the normal scope of our day-to-day jobs.

A project is typically a non-regular effort with specific deliverables that requires planning and multiple resources (usually) over an extended period of time. Normally more than 40 hours of work.

TeamDynamix offers some guidance for this question. When to Manage Work as a Ticket vs a Project

Additional Information

If you would like further guidance, please discuss this with your manager or supervisor.

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Article ID: 146141
Wed 8/24/22 10:55 AM
Tue 6/18/24 2:55 PM