This service is to resolve issues with MySam (DegreeWorks). Additionally, this service would be used for Degree Maps questions, Scribe curriculum and policy changes, importing a former student, and MySam product enhancements.
Seeing unexpected behavior in MySAM? Try these quick fixes before reaching out:
- Clear your browser cache and log back in through the Portal — old bookmarks can sometimes cause display issues.
- Click "Data Refreshed" and then "Process" to ensure the audit is pulling today's date and time.
- Heads up on missing transfer work: If a student's transfer credits aren't appearing, this is likely normal — the Registrar's Office may still be processing them in the backend. For these cases, skip the TDX ticket and instead email registrar@indstate.edu through Slate with the subject line "Transfer Work Missing." This gets your request routed directly to the right transfer evaluation specialist, faster.
If neither step resolves the issue, please open a TDX ticket and include screenshots so we can investigate further. Thanks!