Voice Mail Quick Start Guide

With Unified Messaging you have access to Exchange Email, Calendaring, and Contacts on your phone, utilizing Outlook Voice Access. You also have access to your voice mails in Microsoft Outlook.

Introduction

With Microsoft Teams you have access to voicemail on your Polycom or Yealink desktop phone.  You also have access to your voicemails in Microsoft Outlook and Microsoft Teams Desktop application.

Estimated time to complete

10 minutes

Steps

Integration with Email

Microsoft Cloud Voicemail allows voicemails to be integrated with your email.  This means that when you receive a voicemail it will not only show on your phone, but you will also receive a message in your Exchange Inbox containing the voicemail.  This means that while you are away from your desk, you will no longer miss the voicemails that are important to you.

Accessing Voicemail in Outlook

1. When a voicemail is received, it will be displayed as a normal email would, with the exception being the inclusion of a media interface.
2. Click the play button within the message to play the voicemail over your PC speakers.

Accessing Voicemail in Microsoft Teams Desktop Application

Your voicemail is a familiar tool for getting the most out of your calling experience in Teams. To access your voicemail, go to Calls  > History and then select Voicemail.

You can also find step by step instructions in here: Check your voicemail in Microsoft Teams

Change your Voicemail Greeting and Settings in Microsoft Teams Desktop Application

1. Select the three dots at the top of the Microsoft Teams App
2. Select "Settings"
3. Select "Calls" on the left and side
4. Scroll down to find voicemail settings and greeting options

Change your Voicemail Greeting and Settings on a Polycom desk phone. 

1. Select the envelope button on the phone or select "VM" from the soft keys at the bottom of the screen
2. Select "Connect"
3. Follow the prompts to listen to your Voicemail or configure a greeting. 

Conclusion

After following the steps in this guide you will have set up your voice mailbox and are prepared to start receiving voice mails with a customized greeting played to your callers.

For more information view Microsoft's support article for Microsoft Teams Voicemail: Check your voicemail in Microsoft Teams