How to Use Remote Help on Window Devices (Remote Support Software)

This article will assist you with understanding what Remote Help is and how to access it.

Introduction

This guide outlines a straightforward method for effectively using remote help. Remote Help is pre-installed on all ISU-owned devices. For devices without the application, you can download it here.

1. Locate and Open Remote Help:

   Use the 'Search' function in the taskbar to find Remote Help. Select 'Open' to launch the application.

2. Sign in with ISU Account:

   Upon opening Remote Help, sign in with your ISU account. This login is necessary for OIT staff to remotely access your device.
   

3. Accept Privacy Statement:

   You will encounter a privacy statement prompt. Select 'Accept' to proceed.

4. Enter the 6 Character Code:

   After signing in and contacting OIT support, they will provide you with a 6 character code. Enter this code into the designated box within the application.

5. Closing the Remote Session:

      Remember to close the Remote Help application once your support session is complete.

By following these steps, you should now be able to use and access Remote Help. If you have questions or need additional assistance, feel free to reach out to our IT Help Desk.