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Description The service allows Clients and Technicians to request a custom report, or modify an existing report Standard Features Report and desktop creation using the provided Team Dynamix

Request a change in a TeamDynamix Service, Incident, Reports, Desktops, or Knowledge Base Article. ... Description The service allows Clients and Technicians to request changes in content, structure, tasks, or workflows for Services, Incidents, Reports, Desktops and Knowledge Base Articles

Request TeamDynamix access, modify an existing account license or permissions, or remove a user's access. ... teamdynamix ... Description TeamDynamix (TDX) is Indiana State's IT Service Management platform for tracking ticket requests, managing knowledge articles, project management, asset tracking, and more. Departments

Term Definition Contact Group  A contact group (formerly called a "distribution list") may be created and used to send an email to multiple people such as a project team

microsoft ... Introduction OneDrive is a Microsoft cloud based solution for individual storage and file sharing that is a part of Office 365. All ISU faculty, staff, and students have access to OneDrive. The

provisioning roles The account will no longer be synchronized to Microsoft Azure which will remove all user data hosted by Microsoft and will also stop them from being able to log in to anything via SSO. ... Purpose This standard is in place to ensure Microsoft 365 account content is removed from the Indiana State University Microsoft Azure Tenant after a student hasn't enrolled in classes for 3 years

          Teams   Antivirus for Mac X-Protect is an integral part of the OS Antivirus for Windows Microsoft Windows Defender is an integral part of

in the request form, OIT will route the issue to the appropriate personnel and troubleshooting team. Specifically, you can report issues with the following applications: Microsoft

Description  Microsoft Exchange Unified Messaging combines Email, Voicemail, and Calendar on your phone and in Outlook. It is a simple interface that integrates your commonly used services so

Description ISU students, staff and faculty have access to select software at no additional charge.  Microsoft Office Products Microsoft Office products are available to enrolled students

microsoft ... Introduction  Office 365 is a productivity environment that resides in the cloud.  Office 365 includes email, calendaring, tasks, and contacts (Outlook); file storage (OneDrive); and a number of

microsoft ... Services and Features  Request licensing of ISU owned software. Request purchase of single use, desktop software. Typical requests include: Captivate Microsoft Project Microsoft or

department in OIT.  Information Getting Help With Phone Issues If you are having issues with your office Unified Communications (Teams) telephone please submit a ticket through OIT here: https

. OneDrive) is not available to alumni, per our Microsoft license, as of 60 days after graduation.  Access to Microsoft Office 365 services beyond Outlook may be purchased by alumni.  However, these

University phone systems. To obtain support from the Office of Information Technology and its UC platform provider Microsoft, faculty and staff using telephone services must use a certified Microsoft UC