Description
Reporting issues with audio equipment, visual equipment, and computer issues in a General Classroom or Discipline Classroom.
Standard Features
SLA: For non-urgent issues you can expect a reply within 4 business hours. Stop Work/Urgent request you can expect a reply within 15 minutes during regular office hours. Most incidents would be resolve within 24 hours, pending room access.
Scope/Constraints
Non-standard equipment would increase our time to resolution as well as room accessibility. For Discipline Classrooms, the department may be responsible for the parts required to resolve the issue.
Fall and Spring semester office hours:
Mon - Thurs, 7:30 AM - 9:30 PM
Fri, 7:30 AM - 4:30 PM
Closed Saturday and Sunday
Summer semester and breaks office hours:
Mon - Fri, 8:00 AM - 4:30 PM
Closed Saturday and Sunday
The office is closed when the University is closed, either during holiday breaks, inclement weather, or other reasons.
Directions
If this is an urgent request, use the hotline phone in the General Classroom for immediate service. If the issue cannot be resolved over the phone, a student technician will be dispatched within 5-10 minutes normally. During times where call volumes are high, they might not be able to get there within the 5-10 minute window.
For non urgent request, please submit a ticket and provide the following information when making the request:
- Building
- Room
- Function type that you are having problems with (i.e., computer, sound, video, control, or other)
- Description of issue
Please contact the Technical Support Center if you need immediate help or require assistance (see the Getting Help link)