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Portal - Report an Issue

Description

Portal badges provide Faculty, Staff and Students with access to many services and applications that individuals require. Not all individuals are provided with each service and therefore a request must be made for access. 

Standard Activities and Processes

With all Portal badge access requests the following basic steps are performed (not necessarily in this order):

  1. Determine if the requested access is currently available for customer type, example: Student, Staff, Faculty or Affiliate.
  2. Determine any time constraints (is there a specific time that the problem should be solved to prevent problems for the customer)
  3. Determine which service is being requested.

SLA:  For non-urgent issues you can expect a reply within 4 business hours. Stop Work/Urgent request you can expect a reply within 15 minutes.  

Constraints

  • Access to many services provided via the Portal are based upon user role at the university. Staff may not be provided same access as students for example.
  • As the portal is completely browser based, problems may arise due to browser configuration.
  • OIT or any ISU department does not maintain some applications. Assistance is provided by the application developers only, often via “Help” within the application.

Directions

http://www2.indstate.edu/oit/staff/myisuclouddoc.php

Maintenance

Planned outages only.

 
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