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Indiana State University (ISU) strives to minimize costs associated with providing unified communications (UC) audio devices to faculty and staff utilizing telephone services through University phone systems. These devices provide the interface to our telephony systems and incur costs based on the devices desired.

This article will describe audio/video devices to be used with ISU's unified communications system.

Support for normal office phones will be provided by OIT. Support for special phone lines will be provided by Telecommunications

If you would like a new network jack, phone jack, or cable TV jack installed or have an existing jack that is not active or not functioning, please contact Telecommunications.

Support for traditional telephone services is performed by Telecommunications. Requests for repair or installation of traditional telephone services can be requested directly from Telecommunications.

Skype for Business is a versatile communications platform.  As such, devices such as headsets or desk phones are utilized to allow users to communicate with telephone-like functionality.

View the process for getting support for Teams, Skype for Business, or Voice Mail.

View the process for getting support for Contact Center.

This standard is in place to manage the work and cost associated with cabling and/or activating multiple network connections in a standard office space.

ISU's phone system allows for calls to placed to any phone number both inside and outside of the university.

This article will describe the process of dialing international phone numbers.