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Indiana State University (ISU) strives to minimize costs associated with providing unified communications (UC) audio devices to faculty and staff utilizing telephone services through University phone systems. These devices provide the interface to our telephony systems and incur costs based on the devices desired.

This article will describe audio/video devices to be used with ISU's unified communications system.

After completing the article, it is expected that you will have a better understating of Microsoft Teams to allow for a seamless transition to the new voice platform

A shared voice mailbox in the Exchange Unified Messaging environment will allow a group of users to utilize the same extension and retrieve the voice mail messages received on that extension. The functionality that you see is very similar to what you are used to with a traditional voice mailbox.

This article is to assist users in signing into their Polycom Desk Phone after their migration to Microsoft Teams is complete.

This guide will walk you through the process of acquiring the devices recommended to participate in an Audio/Video Conference.

This article contains charges related to telecommunication services.

Polycom VVX phones, connected to Skype for Business, allows calls to be transferred to other phones using a phone number or contact entry.  This article will walk you through the process of performing this operation.

Configure an "Away" greeting to inform callers that you will be away from your phone for an extended period of time.

This article will walk you through the process of recording and submitting an audio file to be used on an auto attendant or response group.

With Unified Messaging you have access to Exchange Email, Calendaring, and Contacts on your phone, utilizing Outlook Voice Access. You also have access to your voice mails in Microsoft Outlook.

Frequently asked questions related to Microsoft Teams.

Skype for Business is a versatile communications platform.  As such, devices such as headsets or desk phones are utilized to allow users to communicate with telephone-like functionality.

View the process for getting support for Teams, Skype for Business, or Voice Mail.

View the process for getting support for Contact Center.