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Provides information on how to contact the Technology Support Center (TSC) for help.
The new employee checklist is intended to smooth some of the IT-related processes associated with onboarding employees, and to improve data security. It is largely intended as helpful communication tools, to be used when someone is arriving, to ensure that person has the IT resources for his/her position.
This checklist is to be used as guidance for separating from the current department you are employed in or from Indiana State University. It is intended to provide you with key security and data storage items to check in order to successfully complete this important process.
OneDrive for Business general information about account access and files.
OneDrive for Business article for data sharing and storage.
Frequently asked questions concerning the University Account, University Affiliated Account and the different accesses that each have.
Office 365 (O365) is a cloud-based environment that will replace our on-campus Exchange/Outlook environment for faculty/staff email.  Office 365 also provides access to Microsoft Office applications, Microsoft OneDrive for Business, and other productivity tools.  Our student email already runs in this environment.
This FAQ addresses many of the questions that you may about the Office 365 mailbox merge process.

This FAQ is for users who have both an @indstate.edu address and an @sycamores.indstate.edu addresses.
This article describes how to customize a Desktop Template
This is a demonstration of how to write a Quick Start guide for our customers. This summary appears in the list of articles when a customer searches the knowledge base. A well written summary will help customers choose the right article for their needs.
This is a demonstration of how to write a "How to" guide for our customers. This summary appears in the list of articles when a customer searches the knowledge base. A well written summary will help customers choose the right article for their needs.
To request a software acquisition or purchase, select the Service titled “Software – Purchase Requests” in the TeamDynamix Service Catalog (listed under the sections “Hardware, Software, and Printing|Software Support and Licensing”).
Frequently asked questions related to the migration from traditional telephones to Unified Communications.
Skype for Business is a versatile communications platform.  As such, devices such as headsets or desk phones are utilized to allow users to communicate with telephone-like functionality.
This article will walk you through the process of adding a user outside of your organization to your contact list.
A Banner account request must originate from an employee's supervisor - individuals can’t just request a Banner account on their own.  If there is no indication as to why or what is needed, we must respond to the request by asking for their supervisor to submit the request.
Everything you need to know about Banner Authentication.
Directions and information to be able to Change Banner Password because of password Expiration, Change Banner Password. This article includes the Banner Password Guidelines.
Once OIT has reset your password to a temporary password, there are a few more actions that you must take to set your own unique password.
This article will help you determine if you should use YuJa or Collaborate Ultra for your class.
This article provides and overview of Argos capabilities and links to the Envision tutorial web site.
ImageNow is the software that is used to store virtual copies of documents by various departments at Indiana State University. This article describes some ISU specific ImageNow operations and provides a link to the Office of Information Technology website for a set of detailed tutorials.
Instructions on useing a Temporary Bridge Account to access shared mailboxes.
A shared voice mailbox in the Exchange Unified Messaging environment will allow a group of users to utilize the same extension and retrieve the voice mail messages received on that extension. The functionality that you see is very similar to what you are used to with a traditional voice mailbox.
This article will describe audio/video devices to be used with ISU's unified communications system.