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This is a demonstration of how to write a "How to" guide for our customers. This summary appears in the list of articles when a customer searches the knowledge base. A well written summary will help customers choose the right article for their needs.
This is a demonstration of how to write a Quick Start guide for our customers. This summary appears in the list of articles when a customer searches the knowledge base. A well written summary will help customers choose the right article for their needs.
This FAQ addresses many of the questions that you may about the Office 365 mailbox merge process.

This FAQ is for users who have both an @indstate.edu address and an @sycamores.indstate.edu addresses.
How to route a ticket between OIT and the Security Managers when Banner Services are requested
Provides steps and video tutorial instructions to test a Team Dynamix Incident Issue report.
A Banner account request must originate from an employee's supervisor - individuals can’t just request a Banner account on their own.  If there is no indication as to why or what is needed, we must respond to the request by asking for their supervisor to submit the request.
This article contains key Team Dynamix terms and definitions.
This article describes how to customize a Desktop Template
Microsoft Skype for Business (SfB) is a tool that enables unified communications.  Using SfB users are able to send instant messages, interact with voicemail, make or receive phone calls, and check calendar appointments.  This allows for fluid communication workflows to reduce the amount of time that is spent handling communications.
This article describes how to manage your desktops.
Everything you need to know about Banner Authentication.
With Unified Messaging you have access to Exchange Email, Calendaring, and Contacts on your phone, utilizing Outlook Voice Access. You also have access to your voice mails in Microsoft Outlook.
Frequently asked questions concerning the University Account, University Affiliated Account and the different accesses that each have.
View the process for getting support for Skype for Business or Voice Mail.
This article will describe audio/video devices to be used with ISU's unified communications system.
Skype for Business Enterprise Voice contains full features for forwarding your incoming phone calls to additional team members. These features are called Team Call Groups.
Office 365 (O365) is a cloud-based environment that will replace our on-campus Exchange/Outlook environment for faculty/staff email.  Office 365 also provides access to Microsoft Office applications, Microsoft OneDrive for Business, and other productivity tools.  Our student email already runs in this environment.
Directions and information to be able to Change Banner Password because of password Expiration, Change Banner Password. This article includes the Banner Password Guidelines.
Multimedia Conferencing allows users to create conferences that contain both a web and phone dial-in capabilities. These capabilities allow for almost anybody to be able to join a conference. SfB conferences utilize Microsoft Outlook to set up the meeting calendar appointment, inserting the information for attendees to be able to join the conference either on the web, using SfB desktop client, or via phone.
The article describes how to delete or rename duplicate desktops.
Skype for Business is a very mobile solution, allowing communications when you are not at your desk, or in a conference call. This can cause some audio alerts at inconvenient times. This guide will help you minimize audio alerts when your status is set to Busy.
Once OIT has reset your password to a temporary password, there are a few more actions that you must take to set your own unique password.
List of popular questions about Blackboard Learn
Polycom VVX phones, connected to Skype for Business, allows calls to be transferred to other phones using a phone number or contact entry.  This article will walk you through the process of performing this operation.