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Provides information on how to contact the Technology Support Center (TSC) for help.
With Unified Messaging you have access to Exchange Email, Calendaring, and Contacts on your phone, utilizing Outlook Voice Access. You also have access to your voice mails in Microsoft Outlook.
This checklist is to be used as guidance for separating from the current department you are employed in or from Indiana State University. It is intended to provide you with key security and data storage items to check in order to successfully complete this important process.
This article will describe audio/video devices to be used with ISU's unified communications system.
OneDrive for Business general information to get started with account access and files.
Microsoft Skype for Business (SfB) is a tool that enables unified communications.  Using SfB users are able to send instant messages, interact with voicemail, make or receive phone calls, and check calendar appointments.  This allows for fluid communication workflows to reduce the amount of time that is spent handling communications.
OneDrive for Business Frequently Asked Questions
A Banner account request must originate from an employee's supervisor - individuals can’t just request a Banner account on their own.  If there is no indication as to why or what is needed, we must respond to the request by asking for their supervisor to submit the request.
This article will provide the standards that should be applied when creating a knowledge base article in TeamDynamix.  The target audience is students and staff that will be writing, reviewing, approving and publishing knowledge base articles.
OneDrive for Business article for data sharing and storage.
Office 365 is the now standard productivity suite for ISU Faculty, Staff and Students. This article answers some of the most frequently asked questions about the software.
This articles describes, and points to, the software ISU students, staff, and faculty can down load and install on personal devices at no additional costs. If you have an ISU owned machine that you need software installation support please use the service titled "Software Installation for ISU Owned Machines".
This article describes how to connect your device to the ISU-OPEN wireless network. Guest without an Indiana State University should follow these steps to create a temporary account that will allow them to access the ISU-OPEN network during their visit.
YuJa is used for Lecture Capture, recorded content and managing media by faculty and students for their classes. The YuJa Guide covers many of the tools within the video recording and management platform.
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This article contains key Team Dynamix terms and definitions.
ImageNow is the software that is used to store virtual copies of documents by various departments at Indiana State University. This article describes some ISU specific ImageNow operations and provides a link to the Office of Information Technology website for a set of detailed tutorials.
Skype for Business Enterprise Voice provides telephony services to users.  They will access the service either by using a headset or desk phone.  For users using a desk phone, the following guide will assist you in logging in to your phone.

You will need to log in to your phone again after you change your university password, or after your account has been locked out.
With Unified Messaging you have access to Exchange Email, Calendaring, and Contacts on your phone, utilizing Outlook Voice Access. You also have access to your voice mails in Microsoft Outlook.
Multimedia Conferencing allows users to create conferences that contain both a web and phone dial-in capabilities. These capabilities allow for almost anybody to be able to join a conference. SfB conferences utilize Microsoft Outlook to set up the meeting calendar appointment, inserting the information for attendees to be able to join the conference either on the web, using SfB desktop client, or via phone.
Frequently asked questions concerning the University Account, University Affiliated Account and the different accesses that each have.
To request a software acquisition or purchase, select the Service titled “Software – Purchase Requests” in the TeamDynamix Service Catalog (listed under the sections “Hardware, Software, and Printing|Software Support and Licensing”).
Provides steps and video tutorial instructions to test a Team Dynamix Incident Issue report.
Everything you need to know about Banner Authentication.
Frequently asked questions related to the migration from traditional telephones to Unified Communications.
Directions and information to be able to Change Banner Password because of password Expiration, Change Banner Password. This article includes the Banner Password Guidelines.