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This is a demonstration of how to write a "How to" guide for our customers. This summary appears in the list of articles when a customer searches the knowledge base. A well written summary will help customers choose the right article for their needs.
This FAQ addresses many of the questions that you may about the Office 365 mailbox merge process.

This FAQ is for users who have both an @indstate.edu address and an @sycamores.indstate.edu addresses.
This is a demonstration of how to write a Quick Start guide for our customers. This summary appears in the list of articles when a customer searches the knowledge base. A well written summary will help customers choose the right article for their needs.
With Unified Messaging you have access to Exchange Email, Calendaring, and Contacts on your phone, utilizing Outlook Voice Access. You also have access to your voice mails in Microsoft Outlook.
A Banner account request must originate from an employee's supervisor - individuals can’t just request a Banner account on their own.  If there is no indication as to why or what is needed, we must respond to the request by asking for their supervisor to submit the request.
Provides information on how to contact the Technology Support Center (TSC) for help.
This checklist is to be used as guidance for separating from the current department you are employed in or from Indiana State University. It is intended to provide you with key security and data storage items to check in order to successfully complete this important process.
This article will describe audio/video devices to be used with ISU's unified communications system.
Office 365 (O365) is a cloud-based environment that will replace our on-campus Exchange/Outlook environment for faculty/staff email.  Office 365 also provides access to Microsoft Office applications, Microsoft OneDrive for Business, and other productivity tools.  Our student email already runs in this environment.
This article contains key Team Dynamix terms and definitions.
Provides steps and video tutorial instructions to test a Team Dynamix Incident Issue report.
OneDrive for Business general information to get started with account access and files.
Microsoft Skype for Business (SfB) is a tool that enables unified communications.  Using SfB users are able to send instant messages, interact with voicemail, make or receive phone calls, and check calendar appointments.  This allows for fluid communication workflows to reduce the amount of time that is spent handling communications.
This article describes how to customize a Desktop Template
OneDrive for Business article for data sharing and storage.
Frequently asked questions concerning the University Account, University Affiliated Account and the different accesses that each have.
Everything you need to know about Banner Authentication.
This article describes how to manage your desktops.
To request a software acquisition or purchase, select the Service titled “Software – Purchase Requests” in the TeamDynamix Service Catalog (listed under the sections “Hardware, Software, and Printing|Software Support and Licensing”).
Skype for Business Enterprise Voice provides telephony services to users.  They will access the service either by using a headset or desk phone.  For users using a desk phone, the following guide will assist you in logging in to your phone.

You will need to log in to your phone again after you change your university password, or after your account has been locked out.
Directions and information to be able to Change Banner Password because of password Expiration, Change Banner Password. This article includes the Banner Password Guidelines.
The new employee checklist is intended to smooth some of the IT-related processes associated with onboarding employees, and to improve data security. It is largely intended as helpful communication tools, to be used when someone is arriving, to ensure that person has the IT resources for his/her position.
This article will help you determine if you should use YuJa or Collaborate Ultra for your class.
With Unified Messaging you have access to Exchange Email, Calendaring, and Contacts on your phone, utilizing Outlook Voice Access. You also have access to your voice mails in Microsoft Outlook.
Office 365 Message Encryption allows ISU email users to send secure protected emails with individuals outside of the University. This can be important to ensure messages securely reach the intended recipient, especially if sensitive data is included.