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This is a demonstration of how to write a "How to" guide for our customers. This summary appears in the list of articles when a customer searches the knowledge base. A well written summary will help customers choose the right article for their needs.
This FAQ addresses many of the questions that you may about the Office 365 mailbox merge process.

This FAQ is for users who have both an @indstate.edu address and an @sycamores.indstate.edu addresses.
This is a demonstration of how to write a Quick Start guide for our customers. This summary appears in the list of articles when a customer searches the knowledge base. A well written summary will help customers choose the right article for their needs.
A Banner account request must originate from an employee's supervisor - individuals can’t just request a Banner account on their own.  If there is no indication as to why or what is needed, we must respond to the request by asking for their supervisor to submit the request.
Office 365 (O365) is a cloud-based environment that will replace our on-campus Exchange/Outlook environment for faculty/staff email.  Office 365 also provides access to Microsoft Office applications, Microsoft OneDrive for Business, and other productivity tools.  Our student email already runs in this environment.
This article will describe audio/video devices to be used with ISU's unified communications system.
With Unified Messaging you have access to Exchange Email, Calendaring, and Contacts on your phone, utilizing Outlook Voice Access. You also have access to your voice mails in Microsoft Outlook.
This article contains key Team Dynamix terms and definitions.
Provides steps and video tutorial instructions to test a Team Dynamix Incident Issue report.
This article describes how to customize a Desktop Template
Microsoft Skype for Business (SfB) is a tool that enables unified communications.  Using SfB users are able to send instant messages, interact with voicemail, make or receive phone calls, and check calendar appointments.  This allows for fluid communication workflows to reduce the amount of time that is spent handling communications.
Everything you need to know about Banner Authentication.
This article describes how to manage your desktops.
Frequently asked questions concerning the University Account, University Affiliated Account and the different accesses that each have.
To request a software acquisition or purchase, select the Service titled “Software – Purchase Requests” in the TeamDynamix Service Catalog (listed under the sections “Hardware, Software, and Printing|Software Support and Licensing”).
Directions and information to be able to Change Banner Password because of password Expiration, Change Banner Password. This article includes the Banner Password Guidelines.
This article will help you determine if you should use YuJa or Collaborate Ultra for your class.
View the process for getting support for Skype for Business or Voice Mail.
Skype for Business Enterprise Voice contains full features for forwarding your incoming phone calls to additional team members. These features are called Team Call Groups.
Multimedia Conferencing allows users to create conferences that contain both a web and phone dial-in capabilities. These capabilities allow for almost anybody to be able to join a conference. SfB conferences utilize Microsoft Outlook to set up the meeting calendar appointment, inserting the information for attendees to be able to join the conference either on the web, using SfB desktop client, or via phone.
Once OIT has reset your password to a temporary password, there are a few more actions that you must take to set your own unique password.
The article describes how to delete or rename duplicate desktops.
Skype for Business is a very mobile solution, allowing communications when you are not at your desk, or in a conference call. This can cause some audio alerts at inconvenient times. This guide will help you minimize audio alerts when your status is set to Busy.
A shared voice mailbox in the Exchange Unified Messaging environment will allow a group of users to utilize the same extension and retrieve the voice mail messages received on that extension. The functionality that you see is very similar to what you are used to with a traditional voice mailbox.