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This article will describe audio/video devices to be used with ISU's unified communications system.

On a Windows machine, the following steps will be a guide on how to change audio devices on the user’s machine. It will cover how to access the sound control panel, how to set the default sound device, and how to set the default communication device.

The new employee checklist is intended to smooth some of the IT-related processes associated with onboarding employees, and to improve data security. It is largely intended as helpful communication tools, to be used when someone is arriving, to ensure that person has the IT resources for his/her position.

Skype for Business is a versatile communications platform.  As such, devices such as headsets or desk phones are utilized to allow users to communicate with telephone-like functionality.

Indiana State University (ISU) strives to minimize costs associated with providing unified communications (UC) audio devices to faculty and staff utilizing telephone services through University phone systems. These devices provide the interface to our telephony systems and incur costs based on the devices desired.

The standard for Canvas course site retention (along with associated content) is 18 months. OIT follows a standard communications procedures for notifying faculty before a course is deleted according to this standard.

Frequently asked questions related to Microsoft Teams.

Support for traditional telephone services is performed by Telecommunications. Requests for repair or installation of traditional telephone services can be requested directly from Telecommunications.

Support for normal office phones will be provided by OIT. Support for special phone lines will be provided by Telecommunications

Guidance for Departmental Site Coordinators and Site Members related to the Sycamore Root Intranet Project.

View the process for getting support for Teams, Skype for Business, or Voice Mail.

This checklist is to be used as guidance for separating from the current department you are employed in or from Indiana State University. It is intended to provide you with key security and data storage items to check in order to successfully complete this important process.

This standard prohibits connection of personally-owned components to the ISU-Secure network.

Our contact center platform provides us a way of starting an unplanned closure and playing a default greeting to the caller stating that your department call center is currently closed and requesting that they call back at a later time. The greeting will also direct callers to online resources available at indstate.edu.

The process below will walk you through the process of enabling the schedule for an unplanned closure.