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View the process for getting support for Contact Center.

Installation instructions for installing the Perceptive Content desktop client from the Software Center.

Instruction on how to install Respondus 4.0 from Software Center.

Provides information on how to contact the Technology Support Center (TSC) for help.

The Office 365 Training Center has several training and educational resources that will help improve your skills and experience using Office 365.

If you have questions about the availability of software, please contact the Technology Support Center at 812-237-2910

If you have difficulty using Adobe Sign, please contact the Technology Support Center at 812-237-2910.

Genesys Cloud is Indiana State University's contact center platform and provides advanced automatic call distribution functionality. The article below describes the process to log in to the contact center interface for users who have access.

Our contact center platform provides us a way of starting an unplanned closure and playing a default greeting to the caller stating that your department call center is currently closed and requesting that they call back at a later time. The greeting will also direct callers to online resources available at indstate.edu.

The process below will walk you through the process of enabling the schedule for an unplanned closure.

This article explains the minimum hardware and software specifications for students bringing their own laptop. If you have questions about the minimum specifications please stop by the Technology Support Center on the lower level of Stalker Hall or call 812-237-2910.

Our contact center platform provides us a way of playing an information greeting to callers prior to the main department greeting being played. This information greeting is a way to provide timely information to callers that may solve their problem before entering the queue.

The process below provides a description of how to update the greeting.

How to install and run the Chrome extension and share either full screen or an application window.

This article will describe audio/video devices to be used with ISU's unified communications system.

Use this guide if you are having trouble connecting to our wireless network. This guide lists devices and/or device specifications that are compatible with our ISU network. It also lists devices that are known to have problems connecting to our network.

This article will provide general information about Microsoft Office 365 Multi-Factor Authentication (MFA) for faculty, staff and student employees.