How To Get Support for Teams or Voice Mail

Introduction

This article will assist you in getting support for Microsoft Teams or Voice Mail.  The process utilizes ISUPortal to access OIT's service desk to record the issue and route it to the appropriate group.

Estimated Time to Complete

5 minutes

Steps

1. Using a web browser log in to:  https://portal.indstate.edu
2. Locate and click on the "OIT Service Desk TDX" badge

Search the Knowledge Base:

1. In the search box, search for Teams, Polycom, Yealink, Voice Mail, or another phrase related to your problem
2. Use the resulting articles to solve your problem

Enter a support request:

1. In the search box, search for "Unified Communications"
2. In the search results, click "Unified Communications - Report an Issue"
3. FIll in the boxes as requested, using the "UC - " fields to detail the specific issue you are experiencing

If you are unable to enter your support request, using the steps above, contact the TSC at 812-237-2910.

Conclusion

Using the steps above, you will be able to access the system and enter a support request for Teams, Skype for Business, or Voice Mail.