Provides a temporary workaround for students experiencing issues taking a Canvas Classic Quiz using the Respondus LockDown Browser.

Canvas Quiz Access Issue with Respondus LockDown Browser and Passkeys

Some students may experience a sign-in issue when taking certain Canvas quizzes that require Respondus LockDown Browser.

This issue can affect students who use a Microsoft passkey as their sign-in method and are attempting to access a Classic Quiz in Canvas that has been configured to require Respondus LockDown Browser.

How Do I Know If This Might Affect Me?

Look for the Classic Quiz icon in Canvas before starting your quiz.

1. Rocket icon is an outline, not solid.

If your quiz uses this outline of a rocket icon and requires Respondus LockDown Browser, you may encounter this issue. (New quizzes look similar, but the rocket will be a solid green color. New quizzes are not impacted by this issue.)

What Happens?

After launching Respondus LockDown Browser:

• Canvas may ask you to sign in again.
• Microsoft may attempt to verify your identity.
• If you use a passkey, the authentication window can become hidden behind LockDown Browser.
• You may appear to be stuck on the sign-in screen and unable to continue.

Recommended Solution

Before launching Respondus LockDown Browser, configure Microsoft Authenticator to receive push notifications.

Step 1: Verify Microsoft Authenticator is Installed

Install Microsoft Authenticator on your mobile device if you have not already done so.

Step 2: Check Your Sign-In Methods

1. Open a regular web browser.
2. Go to: https://mysignins.microsoft.com/security-info
3. Sign in with your ISU account.
4. Confirm that Microsoft Authenticator is listed as a sign-in method.
5. Make sure you can receive approval notifications through the app.

Step 3: Launch Your Quiz

1. Return to Canvas.
2. Open your quiz.
3. Launch Respondus LockDown Browser.
4. If prompted to authenticate, approve the notification on your mobile device.

Already Stuck at the Sign-In Screen?

If LockDown Browser opens and you cannot complete authentication:

1. Close LockDown Browser.
2. Configure Microsoft Authenticator push notifications as described above.
3. Reopen the quiz and launch LockDown Browser again.

If you continue to experience issues, contact the Technology Support Center as soon as possible.