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To troubleshoot Microsoft Teams meetings working in a browser, open the invite link in an Incognito or Private window, select Continue onto this browser, and allow microphone and camera access when prompted.
Browser Troubleshooting Tips
- Clear cache and cookies in the browser
- Google Chrome: Access browser tab > Click three dots in top right hand corner > Select Delete Browsing Data > Ensure All Time range is selected > Ensure Browsing history, cookies and other site data, download history, and cached images and files is check marked > Click Delete data
- Microsoft Edge: Access browser tab > click three dots in top right hand corner > Click delete browsing data > Ensure time range is All Time > Ensure browsing history, download history, cookies and other site data, and cached images and files is check marked > Click Clear Now
- Ensure your browser is updated
- Google Chrome: Access browser tab > click three dots in top right hand corner > select settings > click About Chrome > Update Chrome (if prompted)
- Microsoft Edge: Access browser tab > click three dots in top right hand corner > select settings > Click About Microsoft Edge > Update Edge (if prompted)
Camera & Microphone Permissions
If the meeting fails to detect your audio or video, you may need to manually grant access in your browser's settings.
Google Chrome: Access Settings > Privacy and security > Site settings > Permissions > Camera/Microphone. Select "sites can ask to use your camera" and ensure your device is selected from the drop-down menu
Microsoft Edge: Access Settings > cookies and site permissions > Camera/microphone. Ensure the toggle for "Ask before accessing" is enabled.
Safari: (Note: Teams in Safari is only in preview) Access Preferences > Privacy and clear "prevent cross-site tracking" check box
Browser Compatibility & Troubleshooting:
Supported Browsers: For the best performance, Microsoft Edge or Google Chrome (Safari is preview-only)
Third-party Cookies: Teams often fails to load or sign in if your browser blocks third-party cookies or cross-site tracking. Temporarily disable these blocks in your privacy settings if you encounter a sign-in loop
Link Redirects: If your desktop Teams application keeps opening instead of the browser, use an Incognito window or copy the meeting link directly and paste it into the browser address bar manually.
Additional Information
Troubleshoot device features in Microsoft Teams on the web
Limits and Specification for Teams