Skype for Business Quick Start Guide

Introduction

Microsoft Skype for Business (SfB) is a tool that enables unified communications.  Using SfB users are able to send instant messages, interact with voicemail, make or receive phone calls, and check calendar appointments.  This allows for fluid communication workflows to reduce the amount of time that is spent handling communications.

The Enterprise Voice functionality within Skype for Business is the technology that allows you to make and receive phone calls.  Using the SfB client, on your computer, along with a USB headset, or VoIP desk phone, users can make or receive phone calls using VoIP technology.  This also enables users to control their call forwarding, simultaneous ringing, and delegates.

Skype for Business also allows users to hold online meetings that include full audio/video capabilities, including sharing of desktops, and presentations.

Estimated time to complete

15 minutes

Steps

Installing Skype for Business Client

Skype for Business is part of Microsoft Office 2016.  Microsoft Lync can also be used, which is part of Microsoft Office 2013.  Either one of these software packages will allow you to utilize UC functions.  To install Microsoft Office, use Software Center, found in the Start Menu of your computer.  Alternatively, contact the Helpdesk (x2910) to assist you with the installation.

Logging in to Skype for Business

If Skype for Business does not automatically start when you log in to your computer, click “Start” and then search for “Skype for Business” or “Lync”.

Note:  If you are unable to find the Skype for Business client, by searching for Skype for Business or Lync in the start menu, see the section “Installing Skype for Business Client”

After launching SfB, enter your Email Address in the Sign-in address box (example:  John.Doe@indstate.edu).  Then click the Sign In button.

You should now be signed in to Skype for Business.  If you are prompted to enter additional credentials, your user id will be:  isuad\<your portalid>, and your password will be your portal password.

Add a user to the Contact List

To add somebody to the contact list, search for the user in the “Find someone…” box.  After finding the user you want to add, click the picture icon to the left of their name, and then blue circle containing three dots.  Select “Add to Contacts List” and then select the appropriate group.

Sending an Instant Message

You can send an instant message to somebody in the contacts list, or to somebody found by searching for a user.

Click the picture icon to the left of the contacts name and then click the first blue circle containing a message icon.

Setting up Voicemail

To change your greetings, select the dialpad in Skype for Business and then select the dropdown voicemail menu below the dialpad.  Selecting Change Greetings will call directly into the greetings menu for your voicemail.

Alternatively, to change your greeting from your phone, press the voicemail button (located to the left of the dial pad) and then follow the system prompts.

Selecting “Set Up Voice Mail” from the voicemail drop down list will launch your browser to the voicemail settings of Outlook Web Access.

Listening to Voicemails

To listen to a voicemail, using the Skype for Business client, go to the voicemail tab by selecting the icon that looks like a phone dial pad.  This is located at above the search box and below your name and status.

From the dialpad tab, the voicemail list is below the dialpad.  This list will contain all of your recent voicemails.  You can list to a voicemail by right-clicking it and selecting Play.  You can also double-click the voicemail to open it in Outlook.

Make a Phone Call

To make a phone call you can either do it from the contact list view or the dial pad view.  To call someone who is in Skype for Business, use the contact list view and click the picture icon next to their name.  Then select the drop down list on the call button.  Select the appropriate call method from the list.

Change Audio Device

Skype for Business uses audio devices connected to your computer.  The device must be successfully connected and configured before it can be used by SfB.

Prior to placing a call, you can select your audio device by clicking the icon in the bottom-left corner of the SfB client window.

During a call, click the devices icon in the call window.

Answer a Phone Call

When receiving a call, a popup window will appear on your screen, to accept the call, click the accept button.  You can also choose to send the incoming call to voicemail by clicking the ignore button.

Limitations

  • Network Outages – During network outages Skype for Business UC functionality will not be available.  This will mean that calls will not be able to be made or received in this scenario.
  • Emergency Services – Skype for Business includes full access to 911 services, just as campus phones do currently.  If a user calls 911 while not in the registered location, of the phone number, the call may not go to the correct PSAP (public safety answering point) and/or have the correct location registered.

Conclusion

You now have an overview of the basic features of Microsoft Skype for Business and how it can be used as a Unified Communications platform, streamlining your communication methods.

Additional Resources

           After following the link, scrolling down, you will see multiple topics.  Here you will find an abundance of videos and tutorials for a variety of Skype for Business topics

  • For a list of devices supported by OIT, review the article below.

           https://indstate.teamdynamix.com/TDClient/KB/ArticleDet?ID=35632

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Details

Article ID: 32453
Created
Fri 6/23/17 8:29 AM
Modified
Mon 4/18/22 3:52 PM

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