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How To Get Support for Contact Center
when a technician acknowledges your request.
If you are unable to enter your service request, using the steps above, contact the TSC at 812-237-2910.
Conclusion
Using the steps above, you will be able to access the TeamDynamix system and enter a support request for Contact Center.
How To Send a Campus-Wide Email
be on and logged in before the message will be sent.
Conclusion
These instructions should help you send messages to large campus groups.
Additional Resources
For additional instructions on using a shared mailbox: Open and use a shared mailbox in Outlook on the web (microsoft.com)
Indiana State University Web Content Standards
content (requires login) intranet made up of several products, mostly in the Microsoft environment, including SharePoint, Teams, L: Drive and other related resources. The standards for use of Sycamore Root
How To Update Chosen Name
email address. Systems will take some time to synchronize. You may need to unlink and re-link OneDrive. At this time, employees who log into the ISU listserv and/or TeamDynamix will need their
ArcGIS Pro Installation for Students
Introduction
ArcGIS Pro is a desktop geographic information system (GIS) software application designed for creating, analyzing, visualizing, and sharing geographic data and maps. It is developed by
Security Awareness: How to Recognize a Fake Job Offer
email address used in a business communication
Dear First Name,
[Company Name] was established in 20XX by an international team of financial and marketing experts. We specialize in delivering
Computer Inventory - Update Request
within TeamDynamix. This inventory is regularly updated with the user's details such as name, department, and primary use upon issuance of the device. By accepting a machine, users acknowledge their
How to Create a Scheduled Ticket
This article describes how technicians can create a ticket template and scheduled ticket in a TeamDynamix ticketing application. ... teamdynamix ... .
NOTE: Only the owner of a ticket template or scheduled ticket can make edits to these items. By default, the owner will be the person who created the items unless a request is made to a TeamDynamix
Forgotten Your University Account Password
, and then select Finish.
4. After you get the message saying that your password has been reset, you can sign in to your account using your new password.
Microsoft's Password Protection
Workflow and Process for Purchasing Enterprise Software
To request a software acquisition or purchase, select the Service titled “Software – Purchase Requests” in the TeamDynamix Service Catalog (listed under the sections “Hardware, Software, and Printing|Software Support and Licensing”). ... the TeamDynamix Service Catalog (listed under the sections Hardware, Software, and Printing|Software Support and Licensing”).
For any enterprise software application, whether it is hosted on or
Knowledge Base Article Standards
This article will provide the standards that should be applied when creating a knowledge base article in TeamDynamix. The target audience is students and staff that will be writing, reviewing, approving and publishing knowledge base articles. ... teamdynamix ...
Tag as it is listed in the service catalog
Examples: Banner, Kronos, Skype-for-Business, Blue-Reports, TeamDynamix
Status
Indicates the current state of
Locations & Rooms
Summary
When a service request requires a physical visit, the ticket has to reflect a location so that those responding to the request will know where to go. This is done using the TDX Location and
How to Approve Project Resource Requests
This article describes how Resource Pool Managers are able to manage their assigned staff Project efforts by approving, rejecting, or withdrawing a Project Resource Request generated by a TeamDynamix Project, Project Manager. ... teamdynamix ... Introduction
In order to optimize and better plan staff resources, OIT has instituted a Resource/Capacity Management process. This involves creating projects where the Project Manager requests